Right now if someone would invent me stab-over-ip I'd bake them cookies.
Wednesday, January 23, 2008
I just don't believe you
Somehow I find it very hard to believe that you did not realise at any point while creating the severity 2 ticket in our trouble ticketing system that this action was going to page out the sysadmin on call. I find it even harder to believe that you would be surprised they would get upset with you about this on finding out that the issue was not an urgent one but rather an on-going issue you'd been experiencing for months that you wanted some data collected on.
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1 comment:
Ahh yes, the old problem when customers get to 'elect' what they deem is the severity.
So much for pre-agreed severity levels and what DEEMS a particular severity.
Maybe they would like a call back at 3am when you inform them you have collected the data they so urgently require?
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